Shipping policy
At My Store, we know the wait between checkout and unboxing matters. Here's exactly what happens to your order, from the moment you click "buy" to the moment it lands on your doorstep — and what to do if something needs to go back.
Processing & Transit
Orders are picked, packed, and handed off to our shipping partners within 1-2 business days of purchase. Once your package is moving, transit typically takes between 3 and 10 business days depending on your location and the shipping method selected at checkout. Orders placed on weekends or holidays begin processing the next business day.
Shipping costs are calculated based on order weight, destination, and speed. Many orders qualify for free standard shipping once a minimum order value is reached — the exact threshold and any available upgrades are shown at checkout before you pay.
Tracking Your Package
Tracking isn't an afterthought here — it's built into every step:
- A confirmation email goes out the moment your order is placed.
- A second email with your tracking number and carrier link arrives as soon as the label ships.
- Tracking data can take 24-48 hours to populate after the label is created — this is normal carrier lag, not a lost package.
- If tracking shows no movement for more than 5 business days, contact us at service@hhunnw-90.myshopify.com and we'll investigate with the carrier directly.
Double-check your shipping address at checkout — we ship exactly to what's entered. If a package is returned due to an incorrect or incomplete address, we'll reach out to arrange reshipment, and additional postage may apply.
Returns & Refunds
Not the right fit? You have 30 days from delivery to request a return. Items must be unused, in their original packaging, and in resalable condition. To start the process, email service@hhunnw-90.myshopify.com with your order number and reason for return.
Once your return is received and inspected, refunds are issued to your original payment method within 5-7 business days. Exchanges for a different size, color, or item are handled the same way — just note your preference when you reach out.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact service@hhunnw-90.myshopify.com within 7 days of delivery with a photo of the item. We'll cover the cost of a replacement or refund — no return shipping needed on our end. Visit hhunnw-90.myshopify.com anytime for order status or support.